FAQ

Shipping & Delivery

How long will my order take to arrive?
Orders are typically processed within 1–2 business days. After dispatch, delivery usually takes a further 3–7 business days depending on where you are, which gives a total estimated delivery time of 4–9 business days.

Is delivery free?
Yes. Standard delivery is free on every UK order, with no minimum spend.

Do you deliver outside the UK?
Not at the moment. Lila Paris delivers within the United Kingdom only; international delivery isn't available for now.

Can I track my parcel?
Yes. As soon as your order is dispatched you'll receive a confirmation email with a tracking number and a link, so you can follow it from our warehouse to your door.

Returns & Refunds

What is your returns policy?
Returns are accepted within 14 days of delivery. Items need to be: 1. unworn and unused; 2. in their original condition; 3. returned in their original packaging. As a UK consumer you also have a statutory right to cancel most online orders within 14 days of receiving them — full details are in our Refund Policy.

My item arrived damaged or faulty — what now?
If what arrives is damaged, defective or simply not what you ordered, email contact@lilaparis.com with: 1. your order number; 2. clear photographs of the item and its packaging. We'll look into it and arrange a replacement, store credit or refund, and we cover the delivery costs in these cases.

How soon will I get my refund?
Once your return has reached us and been approved, refunds are processed within 7 business days. Your bank or payment provider may then need a little longer before the money shows in your account.

Do you charge a restocking fee?
No. We don't charge restocking fees on any return.

Exchanges & Changes to Your Order

Can I exchange something?
Yes — exchanges are available for a different size, colour or product. Contact our support team to get started. The original item needs to come back to us before the replacement goes out.

Can I cancel my order?
Orders can be cancelled at any time before they're dispatched. Once a parcel has left us, cancellation is no longer possible and you'll need to use our returns process instead.

Can I change my order after placing it?
Only before dispatch. If you need to amend something, email contact@lilaparis.com as soon as you can. Once the parcel is on its way, changes can't be made.

Payments & Security

Which payment methods can I use?
We accept all major credit and debit cards, along with secure digital wallets including Apple Pay, Google Pay and Shop Pay. Whatever is available to you will be shown at checkout. All payments are taken in GBP.

Is my payment information safe?
Yes. Every transaction is protected by SSL encryption and handled in line with PCI DSS security standards. Your full card details are never stored on our servers.

Products & Sizing

How do I find the right size?
Every product page carries a size guide to help you choose. If you're still unsure, get in touch with our support team and we'll help you work it out.

What if something is out of stock?
Out-of-stock items are clearly marked on the site. You can sign up for a restock notification on the product page and we'll let you know as soon as it's available again.

Still Have a Question?

Store Name: Lila Paris
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +44 7520 682804
Email: contact@lilaparis.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)