Privacy policy

1. Introduction

Lila Paris ("we", "us" or "our") is an online store operated by Gomerchantsolutions Limited, registered in England and Wales under company number 17322088. We operate this e-commerce website together with the services connected to it (the "Site"). Safeguarding your privacy and handling your personal data responsibly matter to us.

We act as the data controller for the personal data described below, and we process it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Site, you accept the practices set out in this Privacy Policy.

2. The Information We Collect

We collect personal information that you provide to us, that is captured automatically, or that reaches us via third parties. This includes, without being limited to:

Contact and identity details: your name, email address, telephone number and your delivery and billing addresses.
Order and payment details: what you have bought or returned, the amounts involved and payment references. Complete card data is handled securely by our payment providers and never by us.
Account details: your login credentials and stored preferences, if you have registered with us.
Customer support correspondence: the messages and attachments you exchange with our team.
Technical data: IP address, device and browser information, operating system, the pages you view, and cookie or tracking identifiers.

3. How We Obtain It

From you directly: when you order, open an account, sign up to our newsletter or contact customer support.
Automatically: via cookies, pixels and comparable technologies as you use the Site.
From our suppliers: payment processors, delivery companies, marketing platforms and analytics providers.

4. Why We Use It, and Our Lawful Basis

Fulfilling orders and supporting customers — processing your purchase, delivering it, dealing with returns and answering your questions. Lawful basis: performance of our contract with you.
Taking payment and preventing fraud — collecting payment securely and protecting against unauthorised transactions. Lawful basis: contract and our legitimate interests.
Improving the Site and analysing its use — understanding how the Site performs so that we can make it better. Lawful basis: our legitimate interests.
Marketing — sending newsletters, offers and promotions where you have agreed to receive them. Lawful basis: your consent, which you may withdraw at any time.
Meeting legal obligations — complying with tax, accounting and other legal duties and responding to lawful requests. Lawful basis: legal obligation.

5. Cookies and Similar Technologies

Cookies and similar technologies are used on the Site in order to:

make essential features of the Site work;
remember the preferences you have set;
measure how the Site is performing; and
show you marketing that is relevant to you.

Your browser settings allow you to manage or switch off cookies, though some parts of the Site may not work properly if you do.

6. Who We Share It With

Personal data is shared only where there is a need to do so, with:

Our platform provider: Shopify, which hosts the Site and manages orders.
Payment processors: so that transactions can be completed securely.
Delivery and fulfilment partners: so that your order reaches you.
Analytics and marketing providers: to improve our services and our communications.
Legal and professional advisers: where this is necessary.
A buyer or successor: in the event of a merger, acquisition or sale of the business.

We never sell your personal data to anyone.

7. Transfers Outside the UK

Some of our service providers are based outside the United Kingdom, including in the European Economic Area and elsewhere. Where your data is transferred abroad, we make sure that appropriate safeguards are in place — such as UK adequacy regulations or the International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses) — so that your information remains protected to UK standards.

8. How Long We Keep It

Personal data is retained only for as long as it is needed for the purposes above and to meet our legal obligations:

Transaction records: up to 10 years.
Account data: for as long as your account stays active.
Support correspondence: up to 3 years after the matter has been closed.
Marketing preferences: until you opt out.

9. Your Rights

Under UK data protection law you have the right to:

obtain access to, and a copy of, the personal data we hold about you;
have inaccurate data corrected, or your data erased;
restrict or object to how we process it, including for direct marketing;
request that your data be ported to another provider;
withdraw your consent at any time where processing rests on consent.

To exercise any of these rights, email us at contact@lilaparis.com. We may first need to confirm your identity, and we will respond within one month. If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Children

The Site is not aimed at children under 13, and we do not knowingly gather their data. If you believe that a child's data has reached us, please tell us and we will delete it.

11. Automated Decision-Making

We do not carry out automated decision-making that produces legal effects concerning you, or effects of a similarly significant nature.

12. Our Shopify Platform

The Site runs on Shopify, which acts as our data processor. Shopify's own Privacy Policy explains how it handles data.

13. Changes to This Policy

This Privacy Policy may be revised from time to time. Any revision will be posted on this page along with the date it was made. Your continued use of the Site indicates that you accept the updated policy.

Contact Us

Store Name: Lila Paris
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +44 7520 682804
Email: contact@lilaparis.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)